Department of Defense

We have worked with thousands of clients and make the process EASY from start to finish, fast, and pain free.

+ The 1st step is to submit your coin design ideas and details through our website here or by contacting our customer care team.
+ We’ll provide you an initial estimate and coin design proof within 24 hours of your submission.
+ If needed, we offer free revisions until we get the design exactly how you envisioned it.
+ Lastly, once you approve your final proof and complete the final invoice payment we will send your project to production.

Please note that all purchases of custom products are considered final. As custom orders are specifically tailored, we cannot offer refunds for changes of mind, so we encourage you to make your selections carefully. Given the hand-made nature or hand-processed elements of many of our custom products, slight variations between items are to be expected. Slight variations, as defined as aesthetic differences on 5% or less of the product are deemed normal and are not typically grounds for a refund.

However, if your items are defective or do not meet a reasonable level of quality, please inform us within 7 days of receiving your order. We are committed to upholding our responsibilities under the relevant consumer laws to address and resolve any issues with faulty goods.

Your complete satisfaction with your coins is our top priority. While it's uncommon, if you encounter any issues with craftsmanship, quality, or your delivery, please contact us within 7 days. We are committed to going above and beyond to resolve any concerns swiftly and to your total satisfaction.

Challenge coins have various processes and types of coins to achieve different design stylings. Simply put, Soft Enamel are textured, with the enamel filled below the metal ridges, while Hard Enamel are smooth, the overfilled enamel polished smooth against the metal. You can have one side of your coin be soft enamel and the other side be hard enamel.

Challenge coins can come in a variety of sizes and shapes but the most common coin size is 2.0”, followed by 1.75” and then 1.5”. If we have concerns about your selection our team will let you know the optimal size of your coin based on your design.

The majority of our coins are die struck into brass. Large, custom shaped, or designs with large cutout areas will be cast from a zinc alloy. We made a video that goes into further details here.

Die struck coins have the designs transferred to a front & back mold, the raw brass being struck by each mold with enough force to transfer both the raised & recessed areas of the design into the brass. Die Cast molds are fit together and molten zinc metal is injected into the die to create the coin blank. You can also read our article in our resources section here!

After your order proceeds to production, the typical timeframe for production and delivery is between 3 to 3.5 weeks. Our customer care team will provide you with detailed timelines tailored to your custom order before finalizing your purchase.

Yes! Expedited service is available for an extra charge. For inquiries about rush option availability and details, please connect with our customer support team. Please note that rush delivery cannot be extended to APO/FPO or international addresses.

There are a variety of options you can choose when deciding to make your own custom challenge coin. Options can vary depending on your coin design and can be as simple or as complex as your desire. Between coins sizes, plating type, and additional add-on options, the options are plentiful. To learn more about the options available please watch our video here.

The minimum coin order quantity is 25. You can order any quantity as long as it meets our minimum. There are various price point breaks based on quantity that provide some great savings.